Refund & Returns Policy

Refunds and Returns Policy

Last Updated: July 19, 2024

At Biblical Help and Hope, we strive to provide high-quality digital resources for biblical counseling. We understand that there may be occasions when you need to request a return or refund. This policy outlines the process, conditions, and timeframes for product returns and refunds to ensure a fair and user-friendly experience for our customers.

1. Eligibility for Returns and Refunds

Due to the nature of digital products, we generally do not offer returns or refunds. However, we recognize that exceptional circumstances can occur, and we are committed to ensuring customer satisfaction. Refunds and returns may be considered under the following conditions:

  • You encounter technical issues that prevent you from accessing or using the digital product.
  • The digital product you purchased was not as described or was defective.

2. Initiating a Return or Refund

If you believe you are eligible for a return or refund based on the conditions above, please follow these steps:

  1. Contact Us: Email us at [email protected] within 30 days of your purchase. Include your order number, a detailed description of the issue, and any relevant screenshots or documentation.
  2. Assessment: Our customer support team will review your request and may contact you for additional information.
  3. Resolution: We will strive to resolve your issue within 7 business days. If your request is approved, we will process the refund to your original payment method.

3. Fees and Costs

There are no fees or costs associated with initiating a return or refund. If your refund request is approved, you will receive a full refund of the purchase price.

4. Specific Product Requirements

Since we sell digital products, there are no physical items to return. Instead, we may require you to provide access to the digital product or documentation showing the issue you encountered.

5. Timeframes

  • Request a Refund: You must initiate the return or refund process within 7 days of your purchase.
  • Processing Time: Once we receive your request, we will review and respond within 7 business days.
  • Refund Time: If approved, refunds will be processed within 7 business days to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

6. Contact Information for Customer Support

If you have any questions or need assistance with a return or refund, please contact our customer support team:

7. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.

Thank you for choosing Biblical Help and Hope. We value your trust and are committed to providing you with the best possible service and support.